Vendor Partnership, Customer Service

Join the team redefining how the world experiences design. This role is part of the User Voice Supergroup, which exists to ensure every user is empowered, and every voice is heard. As Canva scales, change continues to be part of our DNA — and that’s all part of the fun! Requirements • 2+ years of leadership experience managing international outsourcing operations at scale across customer service, process management, or operational excellence functions • A solid understanding of training, quality, workforce, and finance operations within vendor environments • Excellent project management skills with a strong bias for action • Great organizational skills and the ability to build strong relationships with cross-functional partners internally and externally • Highly analytical mindset — able to break down complex problems into actionable steps and measurable results • Proven experience managing multi-vendor, multi-region partnerships, translating high-level strategy into detailed execution and performance insights • A proactive, hands-on approach — comfortable getting into the details while keeping sight of strategic goals • A self-starter attitude with strong ownership and autonomy Benefits • Equity packages • Inclusive parental leave policy • Annual Vibe & Thrive allowance for wellbeing, connection, and home office setup • Flexible leave options for rest, growth, and impact • Global exposure and opportunities to grow within one of the world’s most loved design platforms