Virtual Medical Receptionist - OB GYN

Overview: We’re looking for a reliable and detail-oriented Virtual Medical Receptioist with GYN experience to join our healthcare team. The ideal candidate will be comfortable managing patient scheduling, handling phone communications, and performing insurance verification while maintaining a warm, professional patient experience. Key Responsibilities • Manage front desk operations including answering phones, taking messages, and routing calls through Nextiva. • Schedule and confirm patient appointments, follow-ups, and procedures. • Perform insurance verification and update patient information in AthenaHealth (Athena) EMR system. • Greet patients and assist with check-in/check-out processes. • Communicate professionally with patients, providers, and insurance representatives. • Maintain patient confidentiality and ensure accuracy of all front-office documentation. • Support other administrative and clinical staff as needed. Requirements Requirements • 1+ year experience in a front office or medical administrative role. • Prior experience in OB-GYN or women’s health practice required • Proficiency in AthenaHealth EMR and Nextiva phone system. • Strong knowledge of medical terminology and insurance processes. • Familiarity with patient scheduling protocols and medical billing basics. • Strong customer service mindset and ability to work in a fast-paced environment. • Excellent communication, multitasking, and organizational skills. • Must be able to work EST hours.